Q: What area do you cover?
A: Being the Largest Private Hire firm in the Aylesbury area, we cover all surrounding Towns and Villages.
Q: How easy is it to book a car with you?
A: Very easy! You may call us on 01296 58 00 00, Fax us, email your booking details, use our easy to use Webbooker service or you may Text us on 07803 58 00 00. We will confirm price, availability and answer any questions.
Q: What type of vehicles do you have?
A: Our fleet consists of Saloon, Estate Cars, MPV's and Minibuses. We can supply vehicles to seat 1 to 16 passengers.
Q: I would like a Taxi now, how long do I have to wait for my Taxi to arrive?
A: If you are calling from Aylesbury we can provide a Taxi within minutes of your call, our experienced staff will inform you at the time of booking.
Q: We are not sure how long a journey will take, will you be able to advise us on the expected journey time?
A: Falcon Taxis will advise on expected journey times if requested. However, we cannot be bound by, or be liable for any missed flights/connections (including trains or busses) resulting from any advise given.
Q: I am not sure how to get to my destination, will the driver know the way?
A: All our drivers are given a PDA (Portable Digital Assistant) device, which is loaded with the latest Tom Tom satelite navigation software to assist them with directions.
Q: How long will it take to get to the Airport, from Aylesbury?
A: Heathrow Airport - 45 minutes
Gatwick Airport - 1 Hour 30 minutes
Luton Airport - 45 minutes
Stansted Airport - 1 Hour 15 minutes
Please note all the times given above are approximate.
Q: Where do I meet my Driver at the Airport?
A: Our Driver will call you to arrange a meeting point just outside the terminal, unless you wish to meet the driver inside. In this case our driver will hold a greeting board with your name by arrivals.
Q: What if I cannot locate my Driver?
A: Please call us on 01296 58 00 00 and we will track and help locate your driver. All our drivers carry a PDA with intergrated GPS.
Q: How can I pay for my journey?
A: You can pay in advance or at the end of your journey. We prefer payment in cash (Stirling) but accept all major credit cards (a card processing fee will be added to the fare).
Q: Can we book our return journey with the Driver?
A: To avoid disappointment, please pre-book your return journey with the office and not the Driver. Falcon Taxis does not encourage private bookings with the Drivers, as these bookings are illegal and are NOT covered by the Driver's insurance.
Q: I have paid for my Taxi in advance, what happens if your Driver does not turn up?
A: Once you make a booking with Falcon Taxis then it is our responsibility to provide you with a Taxi, in the event of a breakdown we will provide you with another vehicle at no additional cost to yourself. We will never leave you stranded and thats a promise!
Q: Can I hail one of your Taxis off the street?
A: Our fleet is primarily Private Hire, which means your taxi must be booked and dispatched via our control room. Not only does this ensure that you will be picked up by a proper licensed driver and vehicle but also means that the vehicle is properly insured. Only London style Black Cabs may be hailed in Aylesbury.
Q: I left my mobile phone in one of your Taxis, how can I get it back?
A: All lost property that is found in our Taxis is returned to our office. If you wish to have the item delivered then a taxi fare will be charged. However, any items found are kept in our office for four weeks and if they are not claimed then we hand them into Aylesbury Police Station.
